A Complaint Is a Gift

Customer Experience Solutions

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Behavioural safety: Take Ownership of Safety and Health

A poor safety culture can lead to potentially disastrous financial, legal and emotional costs. By developing a culture of Safety Excellence, you not only keep your people and your business safe, you can also make a significant impact on your business results. Adopting a behavioural based approach to Safety brings measurable improvements in engagement, retention and productivity.

How serious are you about Safety?

WORLD FAMOUS SERVICE DELIVERY PROGRAMME

Become a complaint-friendly organisation.

Flexible 1 or 2 day duration
Comprehensive materials
Can be part of a course of education

Back to Customer Experience Solutions

Become a complaint-friendly organisation

Handling customer complaints and turning them into successful business opportunities is a challenging process that requires key skills.

Do you know how many customers you lost last quarter? Do you know why? Do you know if complaints were handled satisfactorily? Do you know what you’ll need to do to retain your existing customers and to attract more customers?

Course Details

A Complaint Is a Gift is not only a practical “how-to” customer service programme that takes participants into the world of customer relationships, but also provokes and inspires changes in related thinking, attitudes and habits.
It is a professionally facilitated programme with trainer led presentations, discussions and group work that models real experiences and work-based situations that will help you build and implement best practice in handling customer complaints.

TARGET AUDIENCE

Who will profit from attending this programme? Everyone with customer contact either face-to-face, over the phone, online, or in writing. Also Managers responsible for Customer Complaints will take huge advantage from “Putting People First”.

THIS COURSE WILL ENABLE YOU TO:

Handle and process complaints more effectively from all your customers
Change attitudes towards complaints and reduce stress levels
Learn to listen and receive criticism professionally and not take it personally
Practice key skills for handling complaints superbly
Recognise the importance of dealing with emotions when handling complaints

CUSTOMER EXPERIENCE: DO YOU REALLY PUT THE CUSTOMER FIRST?

Customer Experience Solutions

CULTURE CHANGE: TRANSFORMATION… MANAGED WITH INSPIRATION!

Culture Change Solutions

Performance improvement: Performance – Habits for an Effective Workplace

Performance Improvement Solutions

Leadership Development: Accomplish more than you ever thought possible

Leadership Development Solutions

Behavioural safety: Take Ownership of Safety and Health

How serious are you about Safety?