Build world-class customer service from the inside out.
Based on 40 years of cutting edge experience in service industries all over the globe, we offer you a highly effective suite of programmes and processes that systematically embed a culture of customer service excellence, and help create customer loyalty.

Navigate through your transformation journey.
Organisational change can be a dramatic, complex, fascinating, often frustrating yet highly rewarding journey.
If you’re involved in leading, planning and implementing change at people, team or organisational levels, contact TMI to find out how we can help.

Habits for an effective workplace
Performance improvement starts with a shared understanding of purpose and objectives, having the right systems, forming the right relationships, and practicing the right habits every day.
TMI’s suite of personal development programmes help drive workplace effectiveness to impact your bottom line.

Create a strong and consistent
leadership culture.
TMI’s contemporary leadership development programmes provide the hands-on knowledge, insights and techniques it takes to effectively apply leadership approaches in practice.
They enable managers to directly implement principles and integrate new habits in their daily work, whatever their chosen field or specific function.

What could an undeveloped safety culture cost your business?
Embedding a culture of Safety Excellence in your organisation not only protects your business from financial, emotional and legal costs, but yields productivity, improved performance and an engaged workforce.
Talk to us about shifting the focus of your organisation to a behavioural based approach to safety.