Leading The Customer Experience - Tmi Lithuania

CUSTOMER EXPERIENCE: DO YOU REALLY PUT THE CUSTOMER FIRST?

In many organisations, service experience doesn’t go beyond commonplace customer service practice. TMI can help you build a world-class customer service mindset from the inside out.

Our Challenges

Customer Experience Solutions

CULTURE CHANGE: TRANSFORMATION… MANAGED WITH INSPIRATION!

TMI help you to take a holistic approach to any change initiative, factoring in structures, processes and capabilities. We also focus on the critical human side of transformation – taking care of emotions, understanding attitudes and modifying behaviours.

Our Challenges

Culture Change Solutions

Performance improvement: Performance – Habits for an Effective Workplace

We’ve helped over three million people around the world to enhance their performance and increase the value of their contribution to their organisation. Helping your workforce be the best that they can be is our passion and our business.

Our Challenges

Performance Improvement Solutions

Leadership Development: Accomplish more than you ever thought possible

For 40+ years, TMI has been at the forefront of contemporary leadership development. We help organisations to attract the best people and inspire them to perform at their best.

Our Challenges

Leadership Development Solutions

Behavioural safety: Take Ownership of Safety and Health

A poor safety culture can lead to potentially disastrous financial, legal and emotional costs. By developing a culture of Safety Excellence, you not only keep your people and your business safe, you can also make a significant impact on your business results. Adopting a behavioural based approach to Safety brings measurable improvements in engagement, retention and productivity.

How serious are you about Safety?

BEHAVIOURAL BASED SAFETY CHALLENGES

WORLD FAMOUS SERVICE DELIVERY PROGRAMME

Leading The Customer Experience

Build a customer-centric culture.

CONTACT US TO TAILOR THE COURSE Download course details

1 Day + pre and post support materials
Comprehensive materials
Can be tailored for your business

Back to Customer Experience Solutions

Build a customer-centric culture

Customer loyalty happens when organisations work hard to deliver a dynamic and different experience for their customers.

Research supports the notion that companies who deliver great customer experiences grow revenues by between 4%–8%. Loyal customers stay longer and make recommendations to their friends. As a result, the research goes on to say, these promoters have a lifetime value that can reach 6 to 14 times that of detractors, depending on the industry.

COURSE DETAILS

Leading a dynamic CX culture resides at the heart of what leaders running sustainably successful companies do. They constantly challenge the status quo that fractures the customer-centric culture process. All to make the customer experience easy, compelling, accessible and wrapped around the customers image of what the brand stands for in
meeting their expectations and needs.

This one day highly interactive course with trainer led presentations, discussions, group work and focussing on work based/company situations, will equip you to strategize and lead a customer-centric culture.
Those responsible for leading, creating and inspiring others to live a Customer-Centric Culture, delivering world-class Customer Experiences.

THIS COURSE WILL ENABLE YOU TO:

Access research and explore insights about leading and managing the customer experience
Create clarity about the requirements for building and sustaining a customer-centric culture
Become familiar with tools to evaluate and improve the customer experience at all touchpoints
Learn from companies who have successfully developed a sustainable customer-centric culture
Learn the processes and tools required for strategising and leading a dynamic CX culture

Contact us to discuss YOUR specific development needs.

Contact Us

Back to the top