Managing The Customer Experience - Tmi Lithuania

CUSTOMER EXPERIENCE: DO YOU REALLY PUT THE CUSTOMER FIRST?

In many organisations, service experience doesn’t go beyond commonplace customer service practice. TMI can help you build a world-class customer service mindset from the inside out.

Our Challenges

Customer Experience Solutions

CULTURE CHANGE: TRANSFORMATION… MANAGED WITH INSPIRATION!

TMI help you to take a holistic approach to any change initiative, factoring in structures, processes and capabilities. We also focus on the critical human side of transformation – taking care of emotions, understanding attitudes and modifying behaviours.

Our Challenges

Culture Change Solutions

Performance improvement: Performance – Habits for an Effective Workplace

We’ve helped over three million people around the world to enhance their performance and increase the value of their contribution to their organisation. Helping your workforce be the best that they can be is our passion and our business.

Our Challenges

Performance Improvement Solutions

Leadership Development: Accomplish more than you ever thought possible

For 40+ years, TMI has been at the forefront of contemporary leadership development. We help organisations to attract the best people and inspire them to perform at their best.

Our Challenges

Leadership Development Solutions

Behavioural safety: Take Ownership of Safety and Health

A poor safety culture can lead to potentially disastrous financial, legal and emotional costs. By developing a culture of Safety Excellence, you not only keep your people and your business safe, you can also make a significant impact on your business results. Adopting a behavioural based approach to Safety brings measurable improvements in engagement, retention and productivity.

How serious are you about Safety?

BEHAVIOURAL BASED SAFETY CHALLENGES

EMPOWER PEOPLE TO DELIVER A CAPTIVATING CUSTOMER EXPERIENCE

Managing The Customer Experience

Lead a customer-centric culture.

CONTACT US TO TAILOR THE COURSE Download course details

1 Day Course
Comprehensive materials
Can be tailored for your business

Back to Customer Experience Solutions

Lead a Customer-Centric Culture

Team members look to their manager for support and encouragement to do the right thing.

Delivering a captivating customer experience, at times, can be challenging. People need to understand the values and guiding principles by which they need to operate when delivering a powerfully positive customer experience. Sometimes this may result in the need to “bend” some of the rules.

Course Details

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When a manager is close to their team they can support and empower them to make the right decision when help is needed. Furthermore, the manager is able to quickly see any operational need for policy review when working with their team and keeping close to the customer touchpoints.
By building a collaborative climate, any manager responsible for the Customer experience enables everyone to become accountable for creating promotors and brand advocates.

TARGET AUDIENCE

This one day, highly interactive, course with trainer led discussions, group work and discussions based on real company situations, will enable you to successfuly manage a customer-centric culture.
Those responsible for managing and encouraging others to live a Customer-Centric Culture, delivering world-class Customer Experiences.

THIS COURSE WILL ENABLE YOU TO:

Learn from outputs of the two management games that can be immediately applied to the workplace
Set a framework for defining service standards that everyone works towards
Identify the levels and drivers for delivering a compelling customer experience
Craft positive accountability connections to ensure everyone bonds their role with sustaining a customer-centric culture
Create agendas going forward for your team’s work that focus on the customer experience

Contact us to discuss YOUR specific development needs.

Contact Us

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