Mapping Your Service Recovery Process - Tmi Lithuania

CUSTOMER EXPERIENCE: DO YOU REALLY PUT THE CUSTOMER FIRST?

In many organisations, service experience doesn’t go beyond commonplace customer service practice. TMI can help you build a world-class customer service mindset from the inside out.

Our Challenges

Customer Experience Solutions

CULTURE CHANGE: TRANSFORMATION… MANAGED WITH INSPIRATION!

TMI help you to take a holistic approach to any change initiative, factoring in structures, processes and capabilities. We also focus on the critical human side of transformation – taking care of emotions, understanding attitudes and modifying behaviours.

Our Challenges

Culture Change Solutions

Performance improvement: Performance – Habits for an Effective Workplace

We’ve helped over three million people around the world to enhance their performance and increase the value of their contribution to their organisation. Helping your workforce be the best that they can be is our passion and our business.

Our Challenges

Performance Improvement Solutions

Leadership Development: Accomplish more than you ever thought possible

For 40+ years, TMI has been at the forefront of contemporary leadership development. We help organisations to attract the best people and inspire them to perform at their best.

Our Challenges

Leadership Development Solutions

Behavioural safety: Take Ownership of Safety and Health

A poor safety culture can lead to potentially disastrous financial, legal and emotional costs. By developing a culture of Safety Excellence, you not only keep your people and your business safe, you can also make a significant impact on your business results. Adopting a behavioural based approach to Safety brings measurable improvements in engagement, retention and productivity.

How serious are you about Safety?

BEHAVIOURAL BASED SAFETY CHALLENGES

in company course

Mapping Your Service Recovery Process

How to lead a complaint-friendly culture.

CONTACT US TO TAILOR THE COURSE Download course details

2 Day course
Comprehensive materials
Can be tailored for your business

Back to Customer Experience Solutions

How to lead a complaint-friendly culture

The deck is stacked against businesses trying to satisfy their customers. Are your customers delighted and eager to return?

Customers expect, at the very least, a satisfactory service. As a result anything that resembles unsatisfactory service stands out. Because it stands out, it is more likely to be remembered and weighed far more heavily in comparison to everything that went right.

Course Details

This reality demands that we map out a process across the organisation to handle unhappy customers and pay attention to what we can learn from customers who are dissatisfied.
We can work at satisfying customers through the purchasing process, but research tells us over and over again that it is our post-sales service people who create the greatest degree of engagement and loyalty amongst our customers.

TARGET AUDIENCE

This highly interactive course will help you build knowledge and skills to strategise and build the viable and sustainable complaint-friendly culture.
Who will benefit from attending this programme? Any manager in the organisation responsible for setting the Customer service strategy and the complaints policy in particular.

THIS COURSE WILL ENABLE YOU TO:

Identify the core parameters of being a complaint-friendly organisation and design a service recovery strategy
Set goals for a service recovery approach
Define the customer experience and investigate current business practice
Build skill and knowledge in the team/organisation to implement the strategy

Contact us to discuss YOUR specific development needs.

Contact Us

Back to the top