Shaping a Customer-Centric Culture Process - Tmi Lithuania

CUSTOMER EXPERIENCE: DO YOU REALLY PUT THE CUSTOMER FIRST?

In many organisations, service experience doesn’t go beyond commonplace customer service practice. TMI can help you build a world-class customer service mindset from the inside out.

Our Challenges

Customer Experience Solutions

CULTURE CHANGE: TRANSFORMATION… MANAGED WITH INSPIRATION!

TMI help you to take a holistic approach to any change initiative, factoring in structures, processes and capabilities. We also focus on the critical human side of transformation – taking care of emotions, understanding attitudes and modifying behaviours.

Our Challenges

Culture Change Solutions

Performance improvement: Performance – Habits for an Effective Workplace

We’ve helped over three million people around the world to enhance their performance and increase the value of their contribution to their organisation. Helping your workforce be the best that they can be is our passion and our business.

Our Challenges

Performance Improvement Solutions

Leadership Development: Accomplish more than you ever thought possible

For 40+ years, TMI has been at the forefront of contemporary leadership development. We help organisations to attract the best people and inspire them to perform at their best.

Our Challenges

Leadership Development Solutions

Behavioural safety: Take Ownership of Safety and Health

A poor safety culture can lead to potentially disastrous financial, legal and emotional costs. By developing a culture of Safety Excellence, you not only keep your people and your business safe, you can also make a significant impact on your business results. Adopting a behavioural based approach to Safety brings measurable improvements in engagement, retention and productivity.

How serious are you about Safety?

BEHAVIOURAL BASED SAFETY CHALLENGES

A TMI Process

Shaping a Customer-Centric Culture Process

Build an outstanding customer-centric organisation.

CONTACT US TO TAILOR THE COURSE Download course details

Engaging and rewarding process
Fully tailored for your business
Covers all organisational touchpoints

Back to Customer Experience Solutions

Build an outstanding customer-centric organisation

Recognising and delivering upon customer expectations is essential to building any successful business.

Course Details

It is exciting, because it can take you on a unique and rewarding journey offering rich experiences, invaluable insights and stunning outcomes. And challenging because – like any change management initiative – there will be many hurdles to overcome along the way.
In order to successfully navigate this journey, it is critical that the approach taken is based on sound frameworks and processes.

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Engaging TMI – Customer Experience experts for 40+ years with unique and proven consulting frameworks – will ensure that you identify appropriate courses of action that will minimise the risks you take, and maximise your chances of success. Based on 3 consulting frameworks:
TMI’s 5-Box Model
Shaping Customer Centric Culture (SCCC) Process Architecture
Customer Centric Persona Model

THIS COURSE WILL ENABLE YOU TO:

Identify values, behaviours, skills, structure and systems that are required and essential for your organisation to become fully Customer-Centric
Define and work towards desired state of your organisation to succeed as Customer-Centric
Establish processes you need to implement in your organisation to enable customer centricity

Contact Us to discuss YOUR specific development needs.

Contact Us

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