CUSTOMER EXPERIENCE: DO YOU REALLY PUT THE CUSTOMER FIRST?
In many organisations, service experience doesn’t go beyond commonplace customer service practice. TMI can help you build a world-class customer service mindset from the inside out.
Our ChallengesCULTURE CHANGE: TRANSFORMATION… MANAGED WITH INSPIRATION!
TMI help you to take a holistic approach to any change initiative, factoring in structures, processes and capabilities. We also focus on the critical human side of transformation – taking care of emotions, understanding attitudes and modifying behaviours.
Our ChallengesCulture Change Solutions
Performance improvement: Performance – Habits for an Effective Workplace
We’ve helped over three million people around the world to enhance their performance and increase the value of their contribution to their organisation. Helping your workforce be the best that they can be is our passion and our business.
Our ChallengesPerformance Improvement Solutions
Leadership Development: Accomplish more than you ever thought possible
For 40+ years, TMI has been at the forefront of contemporary leadership development. We help organisations to attract the best people and inspire them to perform at their best.
Our ChallengesLeadership Development Solutions
Behavioural safety: Take Ownership of Safety and Health
A poor safety culture can lead to potentially disastrous financial, legal and emotional costs. By developing a culture of Safety Excellence, you not only keep your people and your business safe, you can also make a significant impact on your business results. Adopting a behavioural based approach to Safety brings measurable improvements in engagement, retention and productivity.