In many organisations, service experience doesn’t go beyond commonplace customer service practice. TMI can help you build a world-class customer service mindset from the inside out.
Our ChallengesTMI help you to take a holistic approach to any change initiative, factoring in structures, processes and capabilities. We also focus on the critical human side of transformation – taking care of emotions, understanding attitudes and modifying behaviours.
Our ChallengesWe’ve helped over three million people around the world to enhance their performance and increase the value of their contribution to their organisation. Helping your workforce be the best that they can be is our passion and our business.
Our ChallengesFor 40+ years, TMI has been at the forefront of contemporary leadership development. We help organisations to attract the best people and inspire them to perform at their best.
Our ChallengesA poor safety culture can lead to potentially disastrous financial, legal and emotional costs. By developing a culture of Safety Excellence, you not only keep your people and your business safe, you can also make a significant impact on your business results. Adopting a behavioural based approach to Safety brings measurable improvements in engagement, retention and productivity.
TMI inspire and enable you to explore the challenges and opportunities ahead.
Communicate – TMI has the unique skill to communicate and deploy high-level concepts to people at all levels of your organisation.
Inspire – TMI has the unique competence to utilise inspiration as a catalyst to overcome resistance to change and facilitate the transformation process.
Achieve – TMI has the unique ability to instill new vitality and purpose, mobilising everyone’s energy towards achieving your goals.
TMI use a proven “5 I’s” consulting process and a broad range of creative tools to create your learning journey.
Focus on understanding purpose and exploring your aspirations.
Focus on identifying your strengths and mapping out the steps.
Focus on shaping attitudes and building your capability.
Focus on maintaining attention and driving your performance.
Focus on realising opportunities and releasing your potential.
We believe that training alone doesn’t work. Integrated solutions are required to make learning relevant, impactful - and ‘sticky’. That’s why we use a broad range of creative tools throughout our comprehensive 5I’s development process.
TMI Consultants utilise a wide range of organisational surveys and psychometric assessment tools to identify priorities for focus, as well as to establish a baseline for evaluating the impact of our developmental interventions.
Innovative games, proven inspirational learning content, ‘food for thought’ books and other resources are used before, throughout and after the learning experience.