Course Details

  • A Complaint Is a Gift is not only a practical “how-to” customer service programme that takes participants into the world of customer relationships, but also provokes and inspires changes in related thinking, attitudes and habits.
  • It is a professionally facilitated programme with trainer led presentations, discussions and group work that models real experiences and work-based situations that will help you build and implement best practice in handling customer complaints.


  • Who will profit from attending this programme? Everyone with customer contact either face-to-face, over the phone, online, or in writing. Also Managers responsible for Customer Complaints will take huge advantage from “Putting People First”.


Contact us to discuss YOUR specific development needs.