- Leading a dynamic CX culture resides at the heart of what leaders running sustainably successful companies do. They constantly challenge the status quo that fractures the customer-centric culture process. All to make the customer experience easy, compelling, accessible and wrapped around the customers image of what the brand stands for in
meeting their expectations and needs.
- This one day highly interactive course with trainer led presentations, discussions, group work and focussing on work based/company situations, will equip you to strategize and lead a customer-centric culture.
- Those responsible for leading, creating and inspiring others to live a Customer-Centric Culture, delivering world-class Customer Experiences.