Course Details

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  • When a manager is close to their team they can support and empower them to make the right decision when help is needed. Furthermore, the manager is able to quickly see any operational need for policy review when working with their team and keeping close to the customer touchpoints.
  • By building a collaborative climate, any manager responsible for the Customer experience enables everyone to become accountable for creating promotors and brand advocates.


  • This one day, highly interactive, course with trainer led discussions, group work and discussions based on real company situations, will enable you to successfuly manage a customer-centric culture.
  • Those responsible for managing and encouraging others to live a Customer-Centric Culture, delivering world-class Customer Experiences.

Contact us to discuss YOUR specific development needs.