Course Details

  • This reality demands that we map out a process across the organisation to handle unhappy customers and pay attention to what we can learn from customers who are dissatisfied.
  • We can work at satisfying customers through the purchasing process, but research tells us over and over again that it is our post-sales service people who create the greatest degree of engagement and loyalty amongst our customers.


  • This highly interactive course will help you build knowledge and skills to strategise and build the viable and sustainable complaint-friendly culture.
  • Who will benefit from attending this programme? Any manager in the organisation responsible for setting the Customer service strategy and the complaints policy in particular.

Contact us to discuss YOUR specific development needs.