- This reality demands that we map out a process across the organisation to handle unhappy customers and pay attention to what we can learn from customers who are dissatisfied.
- We can work at satisfying customers through the purchasing process, but research tells us over and over again that it is our post-sales service people who create the greatest degree of engagement and loyalty amongst our customers.
- This highly interactive course will help you build knowledge and skills to strategise and build the viable and sustainable complaint-friendly culture.
- Who will benefit from attending this programme? Any manager in the organisation responsible for setting the Customer service strategy and the complaints policy in particular.