Course Details

  • In order to successfully navigate this journey, it is critical that the approach taken is based on sound frameworks and processes. TMI’s Putting People First framework helps you to identify appropriate courses of action that will minimise the risks you take, and maximise your chances of becoming a successful customer-centric organisation.
  • Putting People First isn’t just a service ‘training programme’ that transforms feelings and thinking into real customer-driven behaviour, it’s also an unforgettable and emotionally engaging journey that
    has the potential to make a difference to participants’ own lives.


  • Everyone in your organisation has the ability to impact your Customer’s Experience. The course is designed to engage all of your people, regardless of role, in improving service both inside and outside of your organisation.


Contact us to discuss YOUR specific development needs.