Course Details

  • It is exciting, because it can take you on a unique and rewarding journey offering rich experiences, invaluable insights and stunning outcomes. And challenging because – like any change management initiative – there will be many hurdles to overcome along the way.
  • In order to successfully navigate this journey, it is critical that the approach taken is based on sound frameworks and processes.

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  • Engaging TMI – Customer Experience experts for 40+ years with unique and proven consulting frameworks – will ensure that you identify appropriate courses of action that will minimise the risks you take, and maximise your chances of success. Based on 3 consulting frameworks:
  • TMI’s 5-Box Model
  • Shaping Customer Centric Culture (SCCC) Process Architecture
  • Customer Centric Persona Model


Contact Us to discuss YOUR specific development needs.