- It is exciting, because it can take you on a unique and rewarding journey offering rich experiences, invaluable insights and stunning outcomes. And challenging because – like any change management initiative – there will be many hurdles to overcome along the way.
- In order to successfully navigate this journey, it is critical that the approach taken is based on sound frameworks and processes.
- Engaging TMI – Customer Experience experts for 40+ years with unique and proven consulting frameworks – will ensure that you identify appropriate courses of action that will minimise the risks you take, and maximise your chances of success. Based on 3 consulting frameworks:
- TMI’s 5-Box Model
- Shaping Customer Centric Culture (SCCC) Process Architecture
- Customer Centric Persona Model