CULTURE CHANGE: TRANSFORMATION… MANAGED WITH INSPIRATION!
TMI help you to take a holistic approach to any change initiative, factoring in structures, processes and capabilities. We also focus on the critical human side of transformation – taking care of emotions, understanding attitudes and modifying behaviours.
Performance improvement: Performance – Habits for an Effective Workplace
We’ve helped over three million people around the world to enhance their performance and increase the value of their contribution to their organisation. Helping your workforce be the best that they can be is our passion and our business.
Behavioural safety: Take Ownership of Safety and Health
A poor safety culture can lead to potentially disastrous financial, legal and emotional costs. By developing a culture of Safety Excellence, you not only keep your people and your business safe, you can also make a significant impact on your business results.
Adopting a behavioural based approach to Safety brings measurable improvements in engagement, retention and productivity.
Recognising and delivering upon customer expectations is essential to building any successful business. To accomplish that, you must offer a differentiated service that is valued by customers. You must fulfil your promises consistently.
TMI has unrivalled expertise and experience in service excellence to help you keep and extend your customer base. Our customer service culture initiatives include:
Define your service brand DNA – find heart and essence to create a unique service experience
Map the customer journey across all service touch points, identifying leverage points
Conduct service staff ethnography – understand service behaviours and influences
Co-create the ideal customer experience across all touch points
Shape the attitudes, skills and behaviours of customer-facing staff
Embed service measures – ensure results are visible and best behaviours are encouraged
World Class Customer Experience Solutions
We help organisations to deliver world-class service experiences that go beyond their customers’ expectations. TMI’s unique solutions have made our clients award winners in both local and global competitions.
TMI offer an extensive range of both standard and tailor made customer service and customer experience learning interventions. Why not contact TMI for advice on taking your customer experience to the next level today?
You’ll find a snapshot of our programmes and processes below.