In many organisations, service experience doesn’t go beyond commonplace customer service practice. TMI can help you build a world-class customer service mindset from the inside out.Our Challenges
TMI help you to take a holistic approach to any change initiative, factoring in structures, processes and capabilities. We also focus on the critical human side of transformation – taking care of emotions, understanding attitudes and modifying behaviours.Our Challenges
We’ve helped over three million people around the world to enhance their performance and increase the value of their contribution to their organisation. Helping your workforce be the best that they can be is our passion and our business.Our Challenges
For 40+ years, TMI has been at the forefront of contemporary leadership development. We help organisations to attract the best people and inspire them to perform at their best.Our Challenges
A poor safety culture can lead to potentially disastrous financial, legal and emotional costs. By developing a culture of Safety Excellence, you not only keep your people and your business safe, you can also make a significant impact on your business results. Adopting a behavioural based approach to Safety brings measurable improvements in engagement, retention and productivity.
Great companies are the product of great cultures. Real culture change happens from the inside-out – when you adapt the way you do business through and with people.
From the time TMI developed its ground breaking cultural change programme, Putting People First®, over 20 years ago, we have been at the forefront of effective organisational change.
There’s no question that transformation can be disruptive and cause more work for everyone – at least in the short-term.
Whilst change can be a challenging journey, with many obstacles to overcome along the way, it also brings inspiration and excitement, fulfilment and reward.
By understanding what to expect and the common pitfalls to avoid, you’ll be better prepared for what lies ahead!
These common sense, but key, lessons might provide some food for thought.
Help your people be ‘change ready’
By taking these points into consideration, you’ll help to reduce uncertainty, foster inclusion and minimise many of the typical frustrations associated with a change journey.
We know every organisation is unique, therefore our approach to Culture Change initiatives is also unique for every client we partner with. There is no ‘one size fits all’ solution to organisational transformation.
TMI brings a rich and powerful kitbag of creative tools, processes and learning solutions.