Customer experience

Customer Experience Solutions

Culture Change Solutions

Performance Improvement Solutions

Leadership Development Solutions

Behavioural safety: Take Ownership of Safety and Health

A poor safety culture can lead to potentially disastrous financial, legal and emotional costs. By developing a culture of Safety Excellence, you not only keep your people and your business safe, you can also make a significant impact on your business results. Adopting a behavioural based approach to Safety brings measurable improvements in engagement, retention and productivity.

How serious are you about Safety?

Do you really put the customer first?

In many organisations, service experience doesn’t go beyond commonplace customer service practice. TMI can help you build a world-class customer service mindset from the inside out.

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We help organisations create a strong customer service culture through multiple interventions across all touch points of your business, resulting in increased customer loyalty.

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Customer Experience Solution Areas

Recognising and delivering upon customer expectations is essential to building any successful business. To accomplish that, you must offer a differentiated service that is valued by customers. You must fulfil your promises consistently.

TMI has unrivalled expertise and experience in service excellence to help you keep and extend your customer base. Our customer service culture initiatives include:

Define your service brand DNA – find heart and essence to create a unique service experience
Map the customer journey across all service touch points, identifying leverage points
Conduct service staff ethnography – understand service behaviours and influences
Co-create the ideal customer experience across all touch points
Shape the attitudes, skills and behaviours of customer-facing staff
Embed service measures – ensure results are visible and best behaviours are encouraged

World Class Customer Experience Solutions

We help organisations to deliver world-class service experiences that go beyond their customers’ expectations. TMI’s unique solutions have made our clients award winners in both local and global competitions.

TMI offer an extensive range of both standard and tailor made customer service and customer experience learning interventions. Why not contact TMI for advice on taking your customer experience to the next level today?

You’ll find a snapshot of our programmes and processes below.

BRANDED CUSTOMER SERVICE

Reinforce your brand at every customer interaction.

LEADING THE CUSTOMER EXPERIENCE

Challenge the Status Quo!

MANAGING THE CUSTOMER EXPERIENCE

Support your team to deliver a captivating Customer Experience

PUTTING PEOPLE FIRST

TMI’s World-Famous Service Delivery Programme

A COMPLAINT IS A GIFT

How many Customers did you lose last quarter?

SHAPING A CUSTOMER-CENTRIC CULTURE PROCESS

Build an outstanding Customer-Centric organisation

MAPPING YOUR SERVICE RECOVERY PROCESS

Become a complaint-friendly organisation

CUSTOMER EXPERIENCE: DO YOU REALLY PUT THE CUSTOMER FIRST?